1. Overview
This Privacy Policy describes how Viperflows, Inc. ("Viperflows," "we," "us," or "our") collects, uses, and shares information about you when you visit viperflows.com or use our Services.
By using our Services, you agree to the collection and use of information as described in this policy. This policy applies to all visitors, registered users, and anyone who downloads content from our platform.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Account registration: Name, email address, and password when you create an account
- Newsletter sign-up: Email address when you subscribe to our mailing list
- Contact forms: Name, email, and message content when you contact us
- Profile information: Any optional details you add to your profile
Information collected automatically:
- Usage data: Pages visited, time spent on pages, links clicked, and navigation paths
- Device information: Browser type, operating system, screen resolution, and device type
- IP address: Used for approximate geolocation and security purposes
- Referral source: The URL that brought you to our site
| Data Type | Purpose | Basis |
|---|---|---|
| Email address | Account, newsletter, support | Consent / Contract |
| Usage analytics | Improve the platform | Legitimate interest |
| IP address | Security, fraud prevention | Legitimate interest |
| Download history | Personalization, licensing | Contract |
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our Services
- Create and manage your account
- Send you the newsletter and automation updates you subscribed to
- Respond to your support requests and inquiries
- Analyze usage trends to improve content and user experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
- Send you important service updates and notices (non-marketing)
We will only send you marketing emails if you have opted in. You can unsubscribe at any time via the link in any email we send.
6. Third-Party Services
Our Services may integrate with or link to third-party services. Each has its own privacy policy:
- Google Fonts: Used to load typography. Google may collect request logs. See Google Privacy Policy.
- Analytics provider: We may use an analytics tool (such as Plausible or Google Analytics) to understand site traffic. Where applicable, data is anonymized or aggregated.
- Email provider: We use a third-party email service to send newsletters and transactional emails. Your email address is stored with this provider.
We choose service providers that respect user privacy and, where applicable, offer GDPR-compliant data processing agreements.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These include:
- HTTPS encryption for all data in transit
- Restricted access to personal data on a need-to-know basis
- Regular review of our data collection and security practices
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to use strong, unique passwords for your account.
8. Data Retention
We retain your personal information for as long as necessary to provide our Services and comply with legal obligations:
- Account data: Retained for the lifetime of your account and up to 30 days after deletion
- Newsletter subscriptions: Until you unsubscribe
- Usage logs: Typically retained for 12 months in aggregate, anonymized form
- Support correspondence: Retained for up to 3 years for quality and legal purposes
You can request deletion of your account and associated data at any time by contacting us.
9. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you
- Rectification: Request correction of inaccurate or incomplete data
- Erasure: Request deletion of your personal data ("right to be forgotten")
- Portability: Request your data in a structured, machine-readable format
- Restriction: Request that we limit how we process your data
- Objection: Object to processing based on legitimate interests or for direct marketing
- Withdraw consent: Where processing is based on consent, withdraw it at any time
For EU/EEA residents (GDPR): You have the rights listed above and may lodge a complaint with your local data protection authority.
For California residents (CCPA): You have the right to know what personal information is collected, the right to delete it, and the right to opt out of any sale (we do not sell personal information).
To exercise any of these rights, contact us at privacy@viperflows.com. We will respond within 30 days.
10. Children's Privacy
Our Services are not directed to children under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@viperflows.com and we will delete it promptly.
11. International Data Transfers
Viperflows operates primarily from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.
Where required by law (e.g., GDPR), we ensure appropriate safeguards are in place for international transfers, such as Standard Contractual Clauses approved by the European Commission.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make material changes, we will update the "Last updated" date at the top of this page.
We encourage you to review this policy periodically. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Privacy inquiries: privacy@viperflows.com
- General contact: hello@viperflows.com
- Website: viperflows.com